Any questions or concerns should be directed to the Public Works Department at 616-940-4870.
A City crew will be dispatched to investigate the issue.
This number is only for emergencies, evenings or weekends. Please call 616.940.4870 during normal business hours (M-F 7 a.m. – 3:30 p.m.).
Property Owner Responsibilities
Water Service Responsibilities
Protect Your Home Against Sanitary Sewer Backups
Take the following actions to protect against sanitary sewer backups:
East Grand Rapids has adopted a sanitary sewer backup claim policy consistent with Public Act 222 of 2001. Whether a blockage is determined to be in a City sewer main or a private sewer lateral, the property owner is responsible for cleanup and associated costs. The City, or its insurer, may have liability, only if all liability standards noted in PA 222 are met, including, but not limited to, a defect in the system, the City’s awareness of the defect and failure to act, and the defect caused property damage. Please check with your insurance company about obtaining a rider for sewer backup coverage.
Water Quality Reports
Water quality reports are published annually and distributed to all city water customers. The report provides a complete chemical breakdown of the water purchased from Grand Rapids. You can download the most current copy here, or contact us at 616-940-4817 to have a copy mailed to you.
Lead in Drinking Water Fact Sheet
In accordance with the requirements set forth by the Michigan Department of Environmental Quality (MDEQ), the City of East Grand Rapids has officially adopted the State of Michigan Cross Connection Rules to Protect the City of East Grand Rapids Public Water Supply System. “Cross Connection” is defined as a connection or arrangement of piping or appurtenances through which backflow could occur. “Backflow” means water of questionable quality, waste, or other contaminants entering a public water supply system due to a reversal of flow. Backflow Test forms are located online or a hardcopy is available at City Hall Engineering Department or the East Grand Rapids Department of Public Works Building located at 2310 Reeds Lake Blvd.
Water / sewer bills are sent out monthly by the Finance Department and are due on day 30 of each month. Any questions or concerns should be directed to Keyla Espino at 616-949-2110.
2310 Reeds Lake Blvd. SEEast Grand Rapids, MI 49506Ph: 616-940-4870Fx: 616-940-4872HoursMonday - Friday7 a.m. - 3:30 p.m.