- Water System: The City purchases water wholesale from the City of Grand Rapids, which is then sold to EGR residents
- Sanitary Sewer System: All sanitary waste from EGR is piped to and treated by the City of Grand Rapids
- Storm Sewer System: A separate system from the sanitary sewer, storm sewer flow is directed into Reeds Lake, Fisk Lake or the Silver Creek Drain system, which ultimately drains into the Grand River
Any questions or concerns should be directed to the Public Works Department at 616-940-4870.
Water Meter Replacement ProgramThe City of East Grand Rapids water meter replacement and residential cross- connection inspection program will be taking place over the next few years. This program will replace nearly 4,000 old meters that have been in service for 20-25 years and are reaching the end of their service life. The new meters are expected to have a similar service life of 20-25 years, which will ensure accurate readings and billing. There is no additional cost to you for the meter replacement as costs are accounted for in asset management/capital improvement planning through the utility rate schedule. The cross-connection inspection is a requirement by the Michigan Department of Environment, Great Lakes and Energy (EGLE) to ensure safe drinking water by looking for and eliminating possible contamination of the public water distribution system.
The City has contracted with HydroCorp, Inc to install new Sensus iPerl water meters (for most standard size meters in the system). In the future residents will receive a notification letter from HydroCorp on behalf of the City of East Grand Rapids with additional information including how to schedule an appointment for your meter replacement and cross-connection inspection. An example of this notice from HydroCorp may look like this this. Residents will also receive a letter from the city that explains the entire water meter replacement program. Residents who live in the current area receiving meter replacements will receive a letter from the city that looks like this.
HydroCorp will require access to each residence because water meters are typically located in basements, crawl spaces or utility closets. All HydroCorp employees wear photo I.D. badges with the full name of the employees. Always ask to see the I.D. badge before you allow entrance into your home. HydroCorp and City of East Grand Rapids have daily COVID-19 health screenings in place as well as trained personnel who will don protective equipment including masks and gloves for the installation and inspection visit. Click here to read more about HydroCorp's PPE policy.
A City crew will be dispatched to investigate the issue.
This number is only for emergencies, evenings or weekends. Please call 616.940.4870 during normal business hours (M-F 7 a.m. – 3:30 p.m.).
Property Owner Responsibilities
Sanitary Sewer Responsibilities
- You are responsible for sanitary sewer lines from your home/structure to, and including, the connection to the City sanitary sewer main. (Shown in above graphic.)
- If your sewer lateral fails under the street, you are responsible for the lateral’s repair and restoration of any infrastructure damage, such as sidewalks, curbs/gutters and the street.
- Do not presume that your sewer lateral is in good condition just because wastewater flows down drains. EGR has many homes with old sewer laterals made of materials like clay, which can crack, break and leak easily. Due to this, it’s important to plan ahead and have your laterals regularly inspected by a licensed plumber and repaired by a licensed contractor.
- Per the City’s sewer backup policy, property damage from sewer backups is not the responsibility of the City unless there is a defect in the construction or maintenance of the sewer system and the City was on notice to repair or replace, concurrent with Public Act 222 of 2001.
- We strongly encourage you to check your sewer backup coverage with your insurance company.
Water Service Responsibilities
- You are responsible for the pipes that connect your home or business to the public water and sewer systems. This includes inspection, maintenance, repair and/or replacement if necessary.
- You are responsible for water service lines from the shut off, which are typically located near the sidewalk or right of way. The City is responsible for water mains and the services from the main to the shut off (Shown in above graphic.)
- If there is a leak on your side of a water service, you are responsible for the repair and should contact a licensed plumber. A permit from the City is required for replacement or repair of the water service.
- We strongly encourage you to check your insurance coverage for water damage caused by a service leak or internal plumbing. The City is not responsible for private water service lines or damage caused to property by failed private water lines.
Protect Your Home Against Sanitary Sewer Backups
Take the following actions to protect against sanitary sewer backups:
- Plan preventative maintenance ahead — don’t wait until your lateral fails. There are several methods to rehabilitate sewer laterals at a lower cost (cured in place pipe, using PVC pipe sleaving or pipe bursting and pulling HDPE pipe through the lateral). Contact a licensed contractor to explore your options. A permit is required for any lateral work.
- Install a sanitary sewer backflow prevention device in your sanitary sewer lateral. Note, homes with footing drains connected to your sanitary sewer lateral will need to be disconnected prior to installing a sanitary backflow device.
- Place a plug in your basement floor drain when it is not in use.
- If your drain is used regularly, such as for a washing machine, consider installing a standpipe.
- Regularly inspect your sanitary sewer lateral and maintain as needed.
East Grand Rapids has adopted a sanitary sewer backup claim policy consistent with Public Act 222 of 2001. Whether a blockage is determined to be in a City sewer main or a private sewer lateral, the property owner is responsible for cleanup and associated costs. The City, or its insurer, may have liability, only if all liability standards noted in PA 222 are met, including, but not limited to, a defect in the system, the City’s awareness of the defect and failure to act, and the defect caused property damage. Please check with your insurance company about obtaining a rider for sewer backup coverage.
Water System Maintenance - Flushing Mains
Map of the flushing zones.
Example of what hydrant flushing will look like
Hydrant flushing notice to impacted residents
If discolored water is noticed, turn on a faucet nearest to the water service coming into your home, which is typically in a basement, for several minutes while the natural minerals are flushed out. If you notice discoloration in your water, we encourage you not to do laundry to avoid staining clothes.
If you have any questions, please call Public Works 616.940.4870. Click here for a flier that was passed out to residents in affected areas.
Water Quality Consumer Confidence Reports
Water quality reports are published annually and distributed to all city water customers. The report provides a complete chemical breakdown of the water purchased from Grand Rapids. You can download the most current copy below, or contact us at 616-940-4817 to have a copy mailed to you.
- 2020 Water Quality Report
- 2019 Water Quality Report
- 2018 Water Quality Report
- 2017 Water Quality Report
- 2016 Water Quality Report
Educational Information on Lead and Copper Rules
State of Michigan regulations require that municipalities notify property owners if municipal records indicate that the property owner may have a lead service line connected to the city water main. Click here for a notice that was mailed to any property owner who city records indicate may have a lead service line. Below you will find further educational information on this topic:
Lead in Drinking Water Fact Sheet
2019 EGR Lead and Copper Testing Results — EGLE
2020 EGR Lead and Copper Testing Results — EGLE
State of Michigan Lead Safety Information
University of Michigan Lead and Copper Rule FAQ
How to identify material of water service
Grand Rapids Water System PFAS Report
Testing results recently released by the Michigan Department of Environmental Quality (MDEQ) showed PFAS contamination levels in the Grand Rapids Water System were well below safety standards set by the U.S. Environmental Protection Agency (EPA) and other regulatory limits being discussed.
The MDEQ’s testing results mirrored those of the Grand Rapids Water System’s independent sampling of PFOS and PFOA concentrations previously reported this year.
The city of East Grand Rapids purchases water wholesale from the city of Grand Rapids. This water is pumped from Lake Michigan through the Lake Michigan Filtration Plant.
For more information from the City of Grand Rapids, please click here and here.
You can find information on water sampling from across the state at the Michigan Department of Environmental Quality's website here.
In accordance with the requirements set forth by the Michigan Department of Environmental Quality (MDEQ), the City of East Grand Rapids has officially adopted the State of Michigan Cross Connection Rules to Protect the City of East Grand Rapids Public Water Supply System. “Cross Connection” is defined as a connection or arrangement of piping or appurtenances through which backflow could occur. “Backflow” means water of questionable quality, waste, or other contaminants entering a public water supply system due to a reversal of flow. Backflow Test forms are located online or a hardcopy is available at City Hall Engineering Department or the East Grand Rapids Department of Public Works Building located at 2310 Reeds Lake Blvd.
Water / sewer bills are sent out monthly by the Finance Department and are due on day 30 of each month. Any questions or concerns should be directed to Chris Berg at 616-949-2110.