In early October, the Parks and Recreation Department will implement a new registration software solution, CivicRec Powered by REC1, that has many user-friendly features.
Patrons will be required to create a new household account, regardless if they have a current account in our old software system. This will need to be completed before people can register for upcoming programs.
“We’ve spent quite a bit of time testing new recreation registration software solutions to ensure we made the best decision for our patrons,” said Fred Bunn, parks and recreation director. “We think users will find this new program easy to use and enjoy many of the new features.”
Some of the new features include a mobile responsive design that functions well with smartphones and tablets for easy catalog viewing and online registration. Users will have the ability to see previous transactions and view an event calendar with all classes and programs the patron has registered for. Also, users will have access to account statements, setting up contact preferences, view waiting list status and manage memberships. Households with a current account on file will receive an email containing a link to create a new account.
According to Bunn, it should only take approximately five minutes to complete the household account set up process. Winter program registration begins on October 12 and patrons will need to have a new account to sign up for these programs. If you do not receive an email with information to set up your account contact parks and recreation at 616.949.1750 for assistance.
Bunn said this is an opportunity to ensure all records are up-to-date and to remove inactive users from the database.
“We’re excited about the opportunities this new platform will offer users for information, registration and account management,” Bunn said. “We’re continuously looking to improve our user experience and feel this is going to be a wonderful tool for our patrons.”