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City staff will check the city sewer main in the street to make sure there is not a blockage in the City main. If the city main is clear, the blockage is located in the private sewer lateral and you will need to contact a private licensed plumber to clear the blockage. Sewer claims are subject to the City sewer backup policy and state law. A claim form may be requested by contacting the Finance Department at (616) 940-2110.